Legal

Payout & Balance Policy

How balances are classified and when payouts can be requested.

Draft · Last updated 1 October 2026. This document is pending legal review and is not yet in effect. Live payment, payout and Protected Payment features are not enabled.

1. Balance classifications

SW Global Pay may display Pending, Available, Reserved, Held or other balance classifications.

Only Available balances are eligible to be considered for payout. A displayed Available amount does not guarantee that a payout will complete.

2. Payout restrictions

SW Global Pay may restrict payout where there is a chargeback, dispute, refund, reserve, account restriction, technical problem, provider restriction, legal requirement or insufficient confirmed funds.

3. Payout destinations

Bank or payout account information may be verified before use. Payout destinations are masked in user-facing displays where appropriate.

Users must ensure destination information is accurate. SW Global Pay is not responsible for losses resulting solely from incorrect payout information supplied by the user, except where applicable law provides otherwise.

Questions about this document can be sent to support@swgpay.com.