Help Center
How can we help?
Start with a topic or explore the most common questions below.
Find what you need.
Start with a topic or explore the most common questions below.
Common questions
What is SW Global Pay?+
SW Global Pay brings invoices, payment links, customer details and payment records together for independent work.
Who can use SW Global Pay?+
Freelancers, consultants, agencies, creators and service providers can create an account. Payment availability will be confirmed before launch.
Do I need a registered company?+
Independent professionals and registered businesses can create an account. Identity verification is still required.
How does identity verification work?+
After creating an account, you complete personal verification before sensitive financial actions are available.
How do invoices work?+
Create an invoice with customer details, line items and a due date, then follow its status in your account. Live payment collection is not enabled yet.
What is a payment link?+
A shareable link that lets a client open a payment page without an invoice.
How will Protected Payment work?+
Protected Payment is a planned option for eligible projects. After your client pays, the amount is not credited to your balance until your client releases it or a dispute is resolved. It is a workflow within SW Global Pay, not a separate account held by a payment provider, and it is not available yet.
Can clients pay without creating an account?+
Clients will be able to open an invoice or payment link directly. Payment processing is not live yet.
What currencies are supported?+
USD is currently the primary product currency. Additional currency availability will be confirmed before launch.
How do payouts work?+
Payments first appear as Pending. Only an Available balance can be considered for payout, subject to verification, risk checks and provider rules.
The Help Center will expand as payment services and support channels become available.
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